Terms of Service
Effective date: July 27, 2026
Last updated: July 27, 2026
These Terms of Service ("Terms") are a legal agreement between you and Crush It Media Group LLC, doing business as Live Lead Extractor ("Live Lead Extractor," "we," "us," or "our"). They govern your access to and use of https://www.liveleadextractor.com and any related subdomains, pages, application, and tools (together, the "Site"), and your use of our lead-generation software and related services (the "Services").
Please read these Terms carefully. By accessing the Site, creating an account, subscribing, or using the Services, you agree to be bound by these Terms, our Privacy Policy, and any other policy referenced here. If you do not agree, do not use the Site or the Services.
Arbitration & class-action waiver. Section 14 contains a binding arbitration clause and a class-action waiver that affect how disputes are resolved. Please read it carefully.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services, and you must use them only for lawful business purposes. If you use the Services on behalf of a business or other entity, you represent that you are authorized to bind that entity, and "you" refers to both you and that entity.
2. What the Services do
Live Lead Extractor is a lead-generation tool. You choose a business category and location, and we assemble business listings from public sources — including public search-engine and mapping results — then visit the businesses' own public websites to collect publicly available contact details such as email addresses, phone numbers, social links, and, where the site publishes them, owner or staff names and titles. We may use automated systems, including artificial intelligence, to organize and label that information. We also provide tools to save, filter, annotate, route, export, and draft outreach for those leads.
The data is a starting point, not a guarantee. We describe the real limits of accuracy and outcomes in our Data & Results Disclaimer, and your responsibilities when using the leads in our Acceptable Use Policy.
3. Accounts
The Services require an account. You agree to provide accurate information, to keep it current, and to keep your login credentials and any API keys confidential. You are responsible for all activity under your account. Notify us promptly at support@liveleadextractor.com if you suspect unauthorized use. You may not share one account except through our team-seat feature, and you may not create accounts using automated means or throwaway email addresses. We may suspend or terminate accounts that violate these Terms.
4. Subscriptions, credits, payment, and Stripe
Plans and credits. The Services are sold on subscription plans. Each paid plan includes a monthly allowance of lead credits, which refills at the start of each billing cycle. One credit is consumed per lead returned to you. Unused credits do not roll over unless a plan says otherwise.
Payment and Stripe. Prices are stated on the Site and may change, but a price you subscribe to is locked for that billing term. You authorize us and our payment processor to charge your payment method for all fees and applicable taxes. Card payments are processed by Stripe, Inc. We do not store full payment-card numbers; that information is handled by Stripe under its own terms and privacy policy.
Automatic renewal. Paid plans renew automatically at the then-current price using your payment method on file until you cancel, and you give express consent to that automatic renewal at checkout. Renewals, cancellations, our 30-day money-back guarantee, and pre-renewal reminders for annual plans are described in our Refund & Cancellation Policy, which is part of these Terms.
5. Your license to use the Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and the leads you generate for your own business purposes, including your own outreach and — where permitted by law and by these Terms — delivery of leads to your own clients as part of a bona fide marketing service. This license lasts only while your account is in good standing.
6. Your content
"Your Content" means saved leads, notes, tags, list names, a starting address you enter for route planning, and anything else you submit to the Services. You keep ownership of Your Content and grant us a non-exclusive, worldwide, royalty-free license to host, process, and use it solely to provide and improve the Services for you. You represent that you have the rights to any content you provide and that you will use it lawfully.
How long we keep your results. Leads delivered by a search stay in your Search History for 12 months from the date of that search, after which we remove them to keep the Services fast and our storage costs sustainable. Leads you explicitly save are not subject to that window — saved leads, along with their notes and tags, are kept for as long as your account is open. Export anything you want to keep permanently; CSV and campaign exports are always available and never expire. Deleting your account removes both, as described in our Privacy Policy.
7. Prohibited uses
You agree not to misuse the Site or Services. Prohibited conduct — including unlawful outreach, scraping or copying the Services, reselling raw access, and circumventing limits — is described in our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in immediate suspension or termination and forfeiture of fees.
8. Intellectual property
The Site, our software, logos, the "Live Lead Extractor" name and branding, text, graphics, and the look and feel are owned by Crush It Media Group LLC or our licensors and are protected by intellectual-property laws. The underlying facts in a business listing are not owned by us; our compilation, tools, and presentation are. Except for Your Content, nothing in these Terms transfers any ownership to you. You may not copy, scrape, frame, reverse engineer, or create derivative works from the Site without our written permission. To report claimed copyright infringement, see our DMCA & Copyright Policy.
9. Third-party services and links
The Site integrates with and relies on third-party services — for example, Stripe (payments), Supabase (database and authentication), our hosting providers, providers of the underlying business data, and mapping providers. We are not responsible for third-party services, their content, or their practices. Your use of them is governed by their terms.
10. Disclaimers
THE SITE AND SERVICES, AND ALL DATA, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any lead, email, phone number, or name is accurate, current, complete, or will produce any particular result. See the Data & Results Disclaimer.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Crush It Media Group LLC and its owners, officers, employees, and vendors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Site or Services, even if advised of the possibility. Our total aggregate liability for any claim arising out of or relating to the Site or Services will not exceed the amount you paid us in the six (6) months before the event giving rise to liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Crush It Media Group LLC and its owners, employees, and vendors from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your outreach, marketing, or business, (c) your use of the leads, (d) your violation of these Terms or any law — including email, telemarketing, texting, or privacy law — or (e) your violation of any third-party right.
13. Termination
You may stop using the Services at any time and cancel as described in the Refund & Cancellation Policy. We may suspend or terminate your access at any time for any reason, including violation of these Terms. Provisions that by their nature should survive termination (including Sections 6, 8, 10–12, 14, 15, and 17) will survive.
14. Dispute resolution; arbitration; class-action waiver
Please read this section carefully — it affects your legal rights.
Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@liveleadextractor.com and give us 30 days to try to resolve the dispute informally.
Binding arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial (or Consumer, if applicable) Arbitration Rules. The arbitration will take place in or near Hillsborough County, Florida (Tampa), or be conducted remotely, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and Crush It Media Group LLC agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
Arbitration costs. For consumer claims, we will pay arbitration filing and administrative fees to the extent required by the AAA Consumer Arbitration Rules, and in any event your share of those fees will not exceed what it would cost you to file the same claim in court.
Your right to opt out of arbitration. You may opt out of this agreement to arbitrate (the "Binding arbitration" and "Class-action waiver" paragraphs above) by emailing support@liveleadextractor.com within 30 days after you first accept these Terms, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms, and we will not treat it as a reason to deny you service.
Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual-property or confidentiality rights. Nothing here prevents you from filing a complaint with a government agency.
If this arbitration agreement is found unenforceable as to a particular claim, that claim may proceed in court under Section 15, but the rest of this Section 14 remains in effect.
15. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, you and Crush It Media Group LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida (Tampa).
16. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Your continued use of the Site or Services after changes become effective means you accept the revised Terms.
17. Miscellaneous
These Terms, together with the policies referenced here, are the entire agreement between you and Crush It Media Group LLC regarding the Site and Services. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.
18. Contact
Crush It Media Group LLC (d/b/a Live Lead Extractor)
7901 4th St N, Ste 300, St. Petersburg, FL 33702