Refund & Cancellation Policy
Effective date: July 27, 2026
Last updated: July 27, 2026
This Refund & Cancellation Policy is part of our Terms of Service and explains how payments, renewals, cancellations, and refunds work for Live Lead Extractor, operated by Crush It Media Group LLC, doing business as Live Lead Extractor ("Live Lead Extractor," "we," "us," or "our"). By subscribing, you agree to this policy.
1. Subscriptions and automatic renewal
Live Lead Extractor is sold as a subscription. Monthly plans bill every month; annual plans bill once a year at the discounted annual rate. Your plan renews automatically at the then-current price using your payment method on file, and keeps renewing until you cancel. The plan, price, and billing interval are shown clearly at checkout, and you give express consent to automatic renewal when you subscribe. You can cancel at any time (see Section 4) to stop future renewals. Payments are processed by Stripe; we do not store your full card number.
2. 30-day money-back guarantee
We offer a 30-day money-back guarantee on your first payment for a new subscription — monthly or annual. If you're not satisfied, contact us within 30 days of that first charge and we'll refund it in full. The guarantee applies to the first payment of a new subscription; it does not apply to renewal payments.
3. Your monthly lead allowance
Each paid plan includes a monthly allowance of lead credits that refills at the start of each billing cycle. Credits are consumed as you generate leads. A refund does not require us to restore leads you have already generated, and generated leads are not themselves refundable.
4. Cancelling your subscription
You can cancel anytime, yourself, the same way you subscribed: open the Account tab and choose Manage subscription to open the secure Stripe billing portal, then cancel. Cancelling stops all future renewals immediately. Your plan stays active through the end of the period you've already paid for, and then drops to the Free plan — we don't cut off access you've paid for.
5. Refunds after the guarantee period
After the 30-day guarantee window, payments are generally non-refundable. If you cancel a monthly plan, you keep access through the end of the current month; we don't refund a partial month. If you cancel an annual plan, you keep access through the end of the paid year; we don't prorate or refund unused months. We may still make good-faith exceptions on a case-by-case basis — just ask.
6. Renewal reminders for annual plans
For annual subscriptions, we send a reminder by email before your plan renews — generally 30 to 60 days before the renewal date — so you have time to cancel if you don't want to continue. The reminder tells you that the plan will renew unless you cancel, the amount and date of the upcoming charge, and how to cancel.
7. Failed payments
If a renewal payment fails, we may retry it and email you. If it can't be collected, your subscription may be paused or moved to the Free plan. You can restart any time by re-subscribing on the Account tab.
8. Price changes
We may change subscription prices. If a change affects your plan, we'll tell you in advance, and the new price applies only to renewals after the notice — never retroactively.
9. Chargebacks
If you have a billing concern, please contact us first at support@liveleadextractor.com so we can resolve it. Initiating a chargeback for a subscription you authorized and used may result in suspension of your account and Services.
10. How to request a refund
Email support@liveleadextractor.com from the address on your account and tell us which charge you'd like refunded. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
11. Changes to this policy and contact
We may update this policy from time to time; the version in effect when you're charged applies to that charge.
Crush It Media Group LLC (d/b/a Live Lead Extractor)
7901 4th St N, Ste 300, St. Petersburg, FL 33702